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We despatch orders on weekdays only (Monday-Friday except bank Holidays)

Standard Delivery

If you choose the Standard delivery option (£4.95, Free when you spend £75 or more online) then your order will be delivered between 2-3 working days.

Next Working Day Delivery

If you choose the Next Working Day delivery option (£6.95 UK Main Land, £12.50 for Channel Islands, Scottish Highlands and Northern Ireland. Spend £75 or more and the shipping costs become - £2.00 or £7.55) then your order will be despatched the following working day provided that you made your order by 1pm GMT Monday - Thursday.

If you place your order over the weekend (any time after 1pm on Friday) then it will arrive on Tuesday. Orders to be delivered to the Channel Islands, Scottish Highlands and Northern Ireland will require an extra working day for delivery.

Shipping Costs for Europe - Uk Terms and Conditions Apply!

Delivery Timescales

We despatch orders on weekdays only (Monday-Friday except bank Holidays)

If you choose the Standard delivery option (£4.95, Free when you spend £75 or more online) then your order will be delivered between 2-3 working days.

If you choose the Next Working Day delivery option (£6.95 UK Main Land, £12.50 for Channel Islands, Scottish Highlands and Northern Ireland. Spend £75 or more and the shipping costs become - £2.00 or £7.55) then your order will be despatched the following working day provided that you made your order by 1pm GMT Monday - Thursday. If you place your order over the weekend (any time after 1pm on Friday) then it will arrive on Tuesday. Orders to be delivered to the Channel Islands, Scottish Highlands and Northern Ireland will require an extra working day for delivery.

Please feel free to email us for delivery options to the Republic of Ireland.

Returns

Customers buying gifts from the 7th November to the 21st December can receive an exchange or refund until Monday 11th January. The normal refund exclusions apply to this policy. The refund policy of 28 days below goes back to normal on 26th December.

You have 28 days from the date the goods are received to return any items as long as they are in a saleable condition and all labels are attached and not removed. You will receive with your order a FREE POST returns label and all necessary paperwork. For exchanges we ask that you place a new order and return back to us the unwanted item(s).

Internet purchases can NOT be returned to a store!

Questions about payment

Questions about a product

Questions about delivery

Questions about payment

What cards do you accept?


We accept Visa (including Delta and Electron), Mastercard, UK Maestro, JCB and Solo cards. We don't accept cheques, AMEX or Dinerscards.

What currencies can I pay in?

Currently we only accept payments in £ sterling.

Is it safe to order online?

www.bigandtallsuits.co.uk is secure

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the bigandtallsuits.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

I have a voucher code. How do I use it?

You can provide your voucher code at the checkout in the voucher section. Only one voucher may be redeemed per order and there is a maximum of one voucher per person for a particular promotion. A minimum purchase price (inclusive of VAT) may be specified in the voucher. The voucher is redeemable on or before the expiry date specified in the voucher and may not be exchanged for cash.

I am having problems using the site

My login details/password don't work

Click on my account at top of the page. This will take you to the login page, where you can click on "Forgotten your password? Click here". You will find this link below the password section. Enter your email address that you registered with and click the "Get New Password" button. The system will automatically send you a new password to the email address that you gave when you registered. Please note that by resetting your password, any payment information you have saved with us will be deleted. If you forgot which email address you had used or are having problems please contact us via the support department on the contact us page.

Other problems with the website

If you are having any other issues with the website, please select the feedback department on the contact us page. It is very helpful for us if you provide the following information:

I have received my order

I want to return an item

If you would like to return an item, for whatever reason, you may do so provided we receive the goods within 28 days after the day you received them. In the relevant order box, click on the link "Return goods". A sticky wallet will be included in the packaging to hold documents. Please use this on the outside of the package when returning goods.

You will have received a FREE POST returns label with istruction on how to return the unwanted/faulty items. Fold it along the dotted lines and insert it into the document wallet on the front of your original packaging so that the Big And Tall Suits FREE POST address can clearly be seen. Reseal the document wallet using tape. If you don't have the document wallet any longer, just stick a piece of clear plastic over the returns label, so that the Big And Tall Suits address can clearly be seen and the returns label can be easily removed when it arrives. We advise that you use Royal Mail Post Office, please be aware that the returning of goods are solely the responsibility of the sender.

Please Note you can use alternative packaging when returning the goods. Royal Mail will have limits as to what can be accepted through the Free Post hence alternative packaging suggestion.

Unfortunately we cannot accept returns of any item which has been altered to your specifications. We also cannot accept a return more than 28 days after you have received the item.

I have worn my item. Can I still return it?

The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.

Can I return an item to one of your stores?

Unfortunately not. If you wish to return an item, please follow the process in I want to return an item

Do I have to pay to return the item?

Please note we now have FREE POST on all returns. See Invoice for details. Please note that it is your responsibility when returning items and Big And Tall Suits cannot be held responsible if your returned item goes missing during its return back to Big And Tall Suits. Unfortunately the FREE POST service does not run for Northern Ireland, Scottish Highlands, Channel Islands or the Isle of Man.

Can I exchange an item?

If you wish to exchange an item you need to return it and place a new order for the replacement item. I returned an item, but you say you have not received it The item is your responsibility until we receive it.

You have refunded the wrong amount?

When we calculate the amount to refund you, we take into account:

If you think we have incorrectly calculated the refund amount, please select the billing department on the contact us page and provide us with your order id and details of what you think the refund should be.

Questions about a product

The product/size I want is not showing

We do not show products on the site that are not currently available. Where a size is not currently available, this will be indicated next to the size. We get frequent deliveries of stock. Please select the sales department on the contact us page to find out if the product is due in soon.

I need more information about a product

On each product page, you will find a description of the product, its relevant features, including fabric and care instructions. If a product has a size chart, you will find a link to it to the right of the main image. If you would like any additional information, please select the sales department on the contact us page.

Do you have a catalogue?

We don't currently produce a print catalogue. You can find all our products on the website, which is updated regularly as new products arrive.

Can I buy these items in a shop?

You can find a list of our stores here. Some of the products on this site may not be available in every store. Please call the store to find out whether your desired item is available before you go there.

Are all the items I can see on the site available to buy?

All of the items you see are available to buy. If a particular size is not available, this information will show when you select the size. Occasionally if we have strong demand for a particular product we may not have sufficient stock to fulfil your order. If this happens we will send you an email suggesting an alternative item. You may cancel your order if you wish.

Questions about delivery

How much is your delivery charge?

Our standard charge is £4.95 (incl. VAT) to deliver anywhere in the Uk with in 2-3 working days of being despatched, Standard Delivery to Northern Ireland, Channel Islands, Scottish High lands and the Isle of Man will be £9.00. You can also choose an Express Delivery option for next working day delivery (orders placed before 1pm) for £6.95 within the UK. Express delivery to Northern Ireland, Channel Islands and the Scottish Highlands and the Isle of Man will cost £12.00 and will take 1-2 working days.

Please note that our Next Day Delivery service is not guaranteed. DHL will do their up-most to make sure that orders are delivered with in their required time periods, however please allow up to 48hrs and up to 72 hours if long distance.

Please note that all our services require a signature before the goods are released by the courier. Someone must be available at the delivery address to sign for the goods.

We are now able to process and ship orders to the Republic

How long will it take for my order to arrive?

If we receive an order before 1pm, we aim to despatch the order the same day. Orders received after 1pm will be despatched the following working day. Although we will do our best to ensure this happens, we cannot guarantee these delivery times. You should receive the goods within 2-3 working days if you select the standard service or next working day if you have selected the Express Service, after they have been despatched.

Which courier do you use?

We use DHL for all our deliveries and Royal Mail FREE POST for Returns.

Can I have the goods delivered to someone else?

When you register, you will be asked to provide an address in your account details.

If you want to change the delivery address after you have created your account, you can do so either by going to Manage my address book in my account section and add your new delivery address. Alternatively, when you get to the checkout confirmation page click on "change address" under the delivery address and select the appropriate address or add a new one. If your order has already been placed please follow the procedure in Can I change my order. We cannot guarantee that we will be able to change the delivery address after an order is placed.

Can you leave my delivery with a neighbour/in the garden?

We are happy to forward your request on to DHL. Please use the comments box if you require alternative delivery arrangements

Do you deliver outside the UK?

We deliver to :-

I have just placed my order

Can I change my order?

Please go to your order history (you will need to be logged in). Please click on 'Contact us about this order' and provide us with the following information:

We cannot guarantee that we will be able to make the changes you request. One of our customer services team will contact you to let you know if it is possible to accommodate your request. If your order has been despatched, you will need to return the goods once you receive them.

Can I cancel my order?

If your order has not yet been shipped, you can request that the order be cancelled (see Can I change my order?). If your order has been despatched, you will need to return the goods (see I want to return an item).

Can I track my order?

We aim to deliver your goods to you within 2-3 Working Days if you select the standard service and Next Day if you have selected our express service after the goods have been despatched. If they have not arrived within 4 working days, please select the order status department on the contact us page and provide us with your order id to help us track the order for you.